Updated at: 10h00 September 15th 2023
Previous versions:
- August 7th 2023
1.1. These Account Terms and Conditions (hereinafter – the "Terms") constitute a legally binding agreement between you, when you open an Account and use it to Buy Lotto Ticket from Star Lotto Zambia Application (when it’s available) and Website at www.starlottozambia.com (hereinafter – the “App” and "Website") on the one part, and the Application and Website owner, Lucky Star Lottery Limited on the other part.
1.2. These Terms apply to all Lottery Services, Content, and information provided on the Application and Website by the Company.
1.3. By opening an account, you agree to be bound by these Terms in compliance with the Applicable Law. It is understood that by the fact of the Website use, the respective owner has fully read, understood and accepted these Terms. If you disagree with any part of the Terms, you may not access or use the Website.
1.4. The Company reserves the right to modify or amend these Terms at its sole discretion. Any revisions to these Terms will be posted on our Website. If we make changes, we will notify you by revising the date at the top of these Terms.
All new and/or revised provisions of the Terms take effect immediately and apply to your use of the Website from that date on.
We strongly recommend you to periodically visit the Website to review any changes that may be made to these Terms to stay informed about our information practices and your privacy rights and choices. Your continued usage of the Website shall mean your acceptance of those amendments.
2.1. Account – a personal account created and maintained by the User on Lucky Star Zambia Application and the Website.
2.2. Applicable Law – laws of Zambia applicable under these Terms to any and all relations between the User and the Company.
2.3. Claim – receiving a Prize in a physical location, via Mobile Money or Bank transfer.
2.4. Draw – a Game, the result of which is determined by a draw.
2.5. Lucky Star Lottery Limited (also referred to as the "Company", "we", "us") – a company which is licensed to conduct and promote Zambia National Lottery.
2.6. Game – any game, carried out by the Company.
2.7. Lottery Rules – rules or conditions issued by the Company in addition to these Terms which apply to which include, without limitation, rules of Game, price of the Ticket, how the Game is won, Prize structure, and any other relevant information related to the Game.
2.8. Prize – a prize won by a User by a Ticket.
2.9. Registration – the procedure of setting up an Account on the Website or Application.
2.10. Ticket – an entry into a Game.
2.11. History – information stored by the Company about operations with funds on the User's Account.
2.12. User (also referred to as the "Player”, "you", "your") – owner of the Account on the Website or Application, that has not been terminated, suspended or closed.
2.13. Website - shall mean the website maintained and owned by the Company at https://www.starlottozambia.com. The official language of the Website shall be English.
2.14. App – shall mean the applications created and owned by the Company. The official language of the App shall be English.
2.15. Withdrawal – withdrawing funds from the Account's balance by the User.
2.16. Mobile money – Mobile money account of your registered mobile number
3.1. In order to participate in Games and purchase/sell Tickets on the App the Website, you have to set up an Account on the App or Website.
3.2. Each mobile number is only allowed to have one (1) Account on the App and the Website.
3.3. You take the responsibility when setting up an Account and you are:
3.4. In order to set up an Account, you have to undergo a Registration procedure. You may need to provide certain information to set up an Account that includes, but may not be limited to:
3.6. The Company may also request information from you or carry out checks after you have set up an Account to ensure that you meet the criteria set out in Section 3.3 after Registration.
3.7. The Company reserves the right to refuse a Registration for any reason.
3.8. If you no longer meet the criteria set forth in Section 3.3, you can no longer use the Account. In this event, the Company reserves the right to suspend or close your Account.
3.9. You are solely liable for the validity of the information provided to the Website.
3.10. You must not create a personal account on behalf of another individual.
4.1. You must use your Account personally.
4.2. You are solely responsible for keeping the password to your Account secure.
4.3. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
4.4. If you forget your password, you can reset it using the mobile number provided during the Registration.
4.5. You are solely responsible for keeping the information related to your Account up-to-date. You should update all information, listed in Section 3.4 in your Account settings.
4.6. You have to provide the Company with the necessary payment information in order to deposit funds on your Account.
5.1. While using the App and Website, you agree to:
5.2. While using the App and Website, you also agree to:
6.1. You can buy tickets on the Platforms after buying float for your Account.
6.2. You can only buy Tickets for funds available on your Account and/or with agents.
6.3. The Company reserves the right to set up a minimum and a maximum amount of funds that could be added to the Account.
6.4. The table below sets forth the rules of the transfer of Prizes for winning Tickets bought/sell from the Platforms:
|
Total Prize Value |
Transfer |
|
Up to and including K9,000 |
Transferred to Mobile Money Account automatically or at any authorized place. |
|
Over K9,000 |
Claim by setting an appointment with the Company. Please contact our Hotline number at: +260776333009 |
6.6. The table below sets forth the rules of Withdrawal:
You can withdraw money from your float but we will charge the Payment gateway fee, get back the promotion amount (if have), charge the mobile money transaction fee and service fee.
6.7. Prizes that have to be claimed by an appointment have to be claimed in a time period of 10 days.
Upon the expiry of 10 days since winning the Prize, the funds shall be cancelled. If you started the Claim procedure of your Prize within 10 day-limit, but it ended before you could finish your Claim, you shall have 20 days to finish the Claim.
6.8. You are solely responsible for claiming any Prizes.
6.9. The Company reserves the right to cancel any and all transactions that have caused any payment errors. The cancellation of a transaction shall result in a mutual restitution of the parties to a transaction.
6.10. Withholding tax: All amount of winning should be cut 15% for paying withholding tax by the law of Zambia. The company is responsible to collect this amount and pay for the government.
7.1. The funds, deposited to your Account according to Section 6.1, are stored in your Account for 1000 days from the last login into the Account. Upon the expiry of one thousand days, the account and its float will be cancelled.
7.2. The Company shall be obliged to take reasonable measures to contact the owner of the Account in a period set forth in Section 7.1, using Account information.
8.1. You have the right to permanently terminate your Account by contacting us at [email protected].
8.2. In case of violation of these Terms, or failure to meet criteria set forth in Section 3.3, the Company has the right to suspend your Account. Suspended Accounts are not allowed to log in and buy tickets.
8.3. You can make a withdrawal of funds from the closed Account in a time period of one hundred (100) days after Closure.
The Company shall be obliged to take reasonable measures to contact the owner of the closed Account in this time period, using Account information.
Upon the expiry of one hundred (100) days since the Account closure, the float shall be cancelled.
9.1. Lottery Services are provided by the Company under a License, issued by the Lotteries Control Board in Zambia.
9.2. The Company reserves the right to refuse participation in Lottery Services and sale of Tickets to any person.
The Company reserves the right to suspend any draw. In an event the Company cancels the Draw, the Company will refund you the amount you paid for the Ticket into that cancelled draw. The refund shall be placed directly into your Float Account. No interest will be paid on any refunds made.
9.3. The Ticket is valid only upon its registration on the Company's servers of the Lottery Central System. In case any differences in information between physical tickets/SMS tickets and the Company's Lottery Central System, data stored in the Lottery Central System shall prevail. You can track your ticket detail on our website with your ticket number.
9.4. Purchasing time will close 15 minutes before the Draw.
The Company can announce the closing date for an individual Draw at any time. No Tickets for that Game will be sold after the closing date.
9.5. The Company may offer free Tickets, subject to conditions published by the Company.
9.6. The Company is solely responsible for validating all Prizes in the Lottery Central System and/or other computer systems (if applicable).
9.7. The Company shall declare a Ticket invalid when:
9.8. The Company may declare a Ticket invalid when:
9.9. The right to a Prize is not transferable.
9.10. The Company will not be responsible or liable to any person claiming a Prize which has been paid to a person who assumed the identity of the relevant Account or payment account holder.
9.11. No interest will be payable on any Prize, including without limitation whilst any checks or enquiries are carried out in relation to a Winning Ticket, whilst a dispute about the Ticket or Prize claim is being resolved, or for the period a Prize remains unclaimed.
9.12. If you are a person with a legal, physical or other disability and are claiming a Prize, the Company may pay the Prize to your authorised representative. The Company reserves the right to request legitimate proofs that a certain person is your authorised representative.
9.13. The Company will decide the time, frequency, date, and method of the Draws for each Game.
If a Draw is interrupted because of equipment failure or for any other reason, the Draw will be completed in line with the applicable draw procedures for that Game. If one of the Drawing machines is malfunctional before or during the draw and the others can make the draw happen, the Draw shall be finished by using the other machines to draw instead of the broken one and the result will be recorded.
If a Draw can’t take place on the date or at the time fixed, it will take place as soon as reasonably possible after that date.
If any Game draw is declared invalid, another draw will take place in line with the applicable Draw Procedures.
Draw results are stored in the Lottery Central System. The Company will only pay a Prize based on the official results of the relevant Draw, stored in the Lottery Central System. The Company reserves the right to decline any payment against any incorrectly announced number of the Draw.
Currently the Draws will be live on ZNBC TV2 at 18h35 every Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.
10.1. The Company may produce and display content on the Website, which includes but is not limited to information, texts, images, video and audio files (together referred to as the "Content").
10.2. The Content on the Website can be changed any time and the Company shall not hold liability for any of such changes.
11.1. All components and Content of the Website and the Website as a whole, content on its social media accounts (including but not limited to Facebook, YouTube) belong to the Company.
11.2. The Website, Content, and materials available on the Website are protected with, including, but not limited to copyright, trademarks, trade secrets.
11.3. The Website with all the Content it contains is for your personal, informational and non-commercial use. You must not reproduce, reprint, publish, modify, distribute, display, transmit, license, transfer or otherwise exploit content or technology from the Website without our express via a written consent.
11.5. Violation of any of the intellectual property rights of the Company is strictly prohibited.
12.1. The Website may contain links to third-party websites or services that are not owned or controlled by the Company.
12.2. The Company has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. The Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
12.3. For more information, please read these companies internal Terms of Use and Privacy Policies.
13.1. For non-performance or improper performance of their obligations under these Terms, the Company and you shall be liable in accordance with these Terms and the Applicable Law, unless otherwise provided hereby.
13.2. The Company reserves the right to report violations that may include but are not limited to money laundering, terrorism financing, and other criminal offences if such were committed using funds, attempted to be deposited to your Account according to Section 6.1.
14.1. The Content and Lottery Services on the Website are provided without any guarantees, conditions or warranties as to its accuracy, quality, and fit for a particular purpose or need. We do not guarantee that our Website is error-free, reliable or will operate without interruption.
14.2. If you are not satisfied with the conditions and/or quality of the Website, you must stop using the Website. Using the Website shall mean that you have no claims against the Company.
14.3. IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND ALL THIRD PARTY SERVICE PROVIDERS, BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING ANY THAT MAY RESULT FROM (I) THE ACCURACY, COMPLETENESS, OR CONTENT OF THIS SITE, (II) THE ACCURACY, COMPLETENESS, OR CONTENT OF ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (III) THE SERVICES FOUND AT THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (IV) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER, (V) THIRD-PARTY CONDUCT OF ANY NATURE WHATSOEVER, (VI) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL CONTENT, PERSONAL INFORMATION OR OTHER INFORMATION AND DATA STORED THEREIN, (VII) ANY INTERRUPTION OR CESSATION OF SERVICES TO OR FROM THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (VIII) ANY VIRUSES, WORMS, BUGS, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR FROM THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (IX) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF THIS SITE OR THE SERVICES FOUND AT THIS SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL OR EQUITABLE THEORY, AND WHETHER OR NOT THE COMPANY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
14.4. The Company will not be liable for any loss of profits, indirect, special or consequential loss suffered or incurred by you that arises out of the withdrawal of any Game or from the participation or non-participation in any Game.
14.5. All information and services provided on the Website are provided on a strictly "as is" basis without any warranty whatsoever.
14.6. Any services offered by the Company, its business activities are carried out on the Company`s own behalf. Lottery Services or any other business activities are not sponsored by any entity, including but not limited to companies and platforms used to market the Lottery Services (e.g. Apple, Google etc.).
15.1. In case of any circumstances of insuperable force (i.e. events of extraordinary or insuperable nature) that have occurred and remain in effect beyond the Parties’ control and that a Party could neither foresee nor prevent for objective reasons, if these circumstances prevent a Party from proper fulfilment of its obligations hereunder, the term for fulfilment of such obligations hereunder shall be extended for the period of the effect of such circumstances of insuperable force.
15.2. The circumstances of insuperable force shall include wars and other military operations, earthquakes, floods, and other natural disasters, adoption of laws and regulations by state and local authorities, failure of power supply or communication system or other similar circumstances that prevent the Parties from the proper fulfilment of their obligations hereunder.
15.3. A Party that have no way to properly fulfil its obligations hereunder due to circumstances of insuperable force shall notify the other Party of such circumstances and the estimated period of their effect, in writing, within seven (7) calendar days from the occurrence of the circumstances (enclosing evidence that proves existence of the circumstances). Otherwise, a Party at fault shall lose a right to refer to the circumstances of insuperable force as to a basis for non-performance of its obligations hereunder.
16.1. By accessing and/or using the Website, you hereby consent to the collection, storage, use and disclosure of your personal data in accordance with the Applicable Law.
16.2. Personal information that you provide to the Company and any information about your use of the Website that we obtain will be subject to the Privacy Policy.
16.3. The Privacy Policy published on the Website constitutes an integral part of the Terms. The Privacy Policy can be accessed using the Privacy Policy link.
16.4. In an event you win a Prize, if required by law, the Company shall provide the third party with details of any Prize won/claimed by or paid to you.
16.5. You can access and view your Game History and Transaction History for an entire period of your Account validity.
16.6. The Company reserves the right to request additional information when you claim your Prize.
17.1. Company's discretion, reasonably exercised within the provisions of these Terms and the Applicable Law, is final and binding.
18.1. The User agrees that these Terms and the relationship between the User and the Company shall be governed by the laws of Zambia.
18.2. The Parties shall endeavour to resolve through negotiations all disagreements that may arise between the Company and the User during the validity term hereof.
18.3. The User agrees that for the purposes of resolving disputes between the User and the Company e-mail correspondence with the authorized persons of the Company at [email protected] shall be effective and binding means of communication.
18.4. If the parties fail to reach an agreement on the dispute within thirty (30) calendar days, the dispute shall be submitted to the courts of Zambia.
19.1. The Users agree to abide by these Terms when they use the Website.
19.2. Users may at any time stop using the Website.
19.3. These Terms shall remain in force until terminated by the Company. The Company may terminate these Terms at any time at its own discretion without explaining the reasons for this decision.
19.4. If any questions have not been regulated by these Terms, they shall be regulated under the Applicable Law.
19.5. These Terms and Conditions, our Privacy Policy and Lottery Rules constitute the entire agreement between you and us depending on your use of the Website.
19.6. Should you have any comments, questions or complaints, please contact us at [email protected].
